When is customer service open?
Customer service is open on weekdays at. 7:00-15:00 (UTC +0)
What is included in customer service?
In addition to handling orders and customer account issues, our customer service covers support for the use of individual software in problem situations. You can get support by phone, email [...]
Is customer service included in the price?
Yes. Customer Support
Can I change (increase or decrease) the content of my orders?
Yes. Log in to self-service with your credentials to view the contents of your orders. For most products, you can also order more services / IDs / accounts / capacity. [...]
Can I view my current orders?
Yes. Log in to self-service with your credentials, where you can view the content and validity of your orders.
Can I print a receipt through the service?
Yes. You can order it by email or print from the console.
Will I receive a receipt for orders in my email automatically?
Yes. At the ordering stage, you can select a billing contact when the receipt will be delivered to their email by default. If no billing contact has been selected, the [...]
Will the contract automatically renew after 12 months?
By default, no. However, at the subscription stage (or later from self-service), you can mark the contract to continue automatically. IMPORTANT: Please note that the continuation of the contract is [...]
How can I terminate an individual software agreement? What about all of them?
You can log in to the self-service console and mark each software contract you want to terminate when the current contract period ends. You can also contact our customer service [...]
Can I order the product for only one, three or six months?
Yes. If you would like to order the product for a shorter period of time, please contact our customer service and we will calculate the offer for you. Usually, a [...]