Freshdesk

Scale support experiences without scaling costs

A comprehensive helpdesk for exceptional customer service. Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support. Handle any and every customer issue with ease.

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Clients

ALL

SaaS Products

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Partners
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Admins

Free

Get going for free

Free

  • Up to 10 agents
  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24×7 email support

Growth

Intuitive, industry-leading support for growing businesses

$15/agent/mo
(annual billing)

Everything in Free and:

  • Automation
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24×5 phone support

Pro

Advanced automation for high performance

$49/agent/mo
(annual billing)

Everything in Growth and:

  • Multiple products
  • Up to 5000 Collaborators
  • Round-robin routing
  • Custom roles, objects, reports and dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in Knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual Knowledge Base
  • Custom apps
  • Avg. handling Time (AHT)
  • Custom Metrics
  • Report Sharing

Enterprise

Fully featured with bots for enterprise-level support

$79/agent/mo
(annual billing)

Everything in Pro and:

  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log  (FREDDY)
  • Skill-based routing
  • Knowledge base approval workflow  (FREDDY)
  • Flexible knowledge base hierarchy  (FREDDY)
  • IP range restriction  (FREDDY)
  • Auto-triage  (FREDDY)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals

Order instructions

You can order the service

from the Marketplace(recommended)

by e-mail from customer service (customer service places an order in the system)

by phone 1 (512) 514 6185

1) Select a product

Select a product. Make the necessary choices at the purchasing stage. These include the number of users or additional features.

Recommended: Contact customer service if you’re not sure which version is best for you.

2) Accept the order and pay

Enter your information and accept the order.

Choose a payment method that works the best for you and pay for the first contract period (1 month).

Recommended: Pay by credit card and services will be up and running quickly – You can later switch to invoicing.

3) Receive user codes for the service

Receive the user codes required to use the service.

You also get a support person’s contact info, who is ready to help if needed.

Recommended: Contact customer service if any questions arise.