The software doesn’t work properly, what do I do?
If you have problems using the software, our customer support will help.
The software settings need to be changed, but I can’t do it myself. Can you help?
Yes. If the software does not work as desired or if you need to change its settings, please contact our customer service. There is also a product-specific FAQ available.
Will you assist if I need help using the software?
Yes. Product-specific FAQs help with basic questions. If help is not found, you can contact our customer support.
How much does deployment cost?
Basic commissioning is always free. If the product has the option of a wider “turnkey” implementation, its price and content can be found on the e-commerce product page. Generally, a [...]
Can I influence the implementation of the software?
Yes. Deployment is based on your subscription information, but if you order Extended Deployment, you can influence the settings and deployment of the application.
Can I get help setting up the software?
Yes. The level and quality of implementation depends on the product. Basic commissioning and advice are included in the price. In some cases, there is also a paid extension available [...]