Freshdesk

Scale support experiences without scaling costs

A comprehensive helpdesk for exceptional customer service. Everything you need to empower your teams with more meaningful conversations and deliver effortless customer support. Handle any and every customer issue with ease.

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Customer satisfaction

Delight customers everywhere

Simplify multi-channel ticketing, provide intuitive customer portals, deliver faster resolutions with contextual insights and make support delightful for agents, customers, and admins

Bring teams together with hybrid work

Empower teams with time-saving automations that include in-context collaborations, advanced agent routing, and a rich knowledge base to provide customers with highly personalized support in a distributed business environment.

Have more meaningful conversations

Superpower agents with unified customer profiles, prescriptive next best actions, and workflow automation to reduce repetitive tasks and accelerate service delivery.

Unite your teams around the customer

Work smarter and boost productivity with powerful collaboration tools. Engage the right experts to solve complex inquiries and collect best practices

Free

Get going for free

Free

  • Up to 10 agents
  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24×7 email support

Growth

Intuitive, industry-leading support for growing businesses

$15/agent/mo
(annual billing)

Everything in Free and:

  • Automation
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24×5 phone support

Pro

Advanced automation for high performance

$49/agent/mo
(annual billing)

Everything in Growth and:

  • Multiple products
  • Up to 5000 Collaborators
  • Round-robin routing
  • Custom roles, objects, reports and dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in Knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual Knowledge Base
  • Custom apps
  • Avg. handling Time (AHT)
  • Custom Metrics
  • Report Sharing

Enterprise

Fully featured with bots for enterprise-level support

$79/agent/mo
(annual billing)

Everything in Pro and:

  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Assist bot
  • Email bot
  • Audit log  (FREDDY)
  • Skill-based routing
  • Knowledge base approval workflow  (FREDDY)
  • Flexible knowledge base hierarchy  (FREDDY)
  • IP range restriction  (FREDDY)
  • Auto-triage  (FREDDY)
  • Article suggester
  • Canned response suggester
  • AI-powered social signals

Order instructions

You can order the service

from the Marketplace(recommended)

by e-mail from customer service (customer service places an order in the system)

by phone 1 (512) 514 6185

1) Select a product

Select a product. Make the necessary choices at the purchasing stage. These include the number of users or additional features.

Recommended: Contact customer service if you’re not sure which version is best for you.

2) Accept the order and pay

Enter your information and accept the order.

Choose a payment method that works the best for you and pay for the first contract period (1 month).

Recommended: Pay by credit card and services will be up and running quickly – You can later switch to invoicing.

3) Receive user codes for the service

Receive the user codes required to use the service.

You also get a support person’s contact info, who is ready to help if needed.

Recommended: Contact customer service if any questions arise.