Frequently asked questions

Yes. Log in to self-service with your credentials to view the contents of your orders. For most products, you can also order more services / IDs / accounts / capacity.

Orders can usually only be reduced according to the contract period, ie when the current contract period ends for the service / account / account / capacity in question.

You can also contact our customer support and ask changes regarding your order.

Yes. Select a product, specify the number of users or change the software-related settings (properies), and order the product. You can also continue shopping by collecting multiple products in your cart and ordering them all at once.

Yes. Our online store is designed for ordering several different products at the same time. Each product is added separately to the shopping cart. At the same time, the product-related settings that are mandatory for ordering, such as the number of visitors, are also defined.

Yes. If you would like to order the product for a shorter period of time, please contact our customer service and we will calculate the offer for you. Usually, a shorter contract period is a little more expensive in terms of monthly cost.

Yes. Payment can be made by credit card, online bank payment, or invoice. You can also use S-credits in your account to pay.

Yes. You can choose the payment method at the ordering stage. You can choose to deliver the invoice by e-mail or e-invoice.

Yes. Our service supports the following credit cards, among others:

• Mastercard
• Visa

Yes. You can order it by email or print from the console.

Yes. Log in to self-service with your credentials, where you can view the content and validity of your orders.

You can log in to the self-service console and mark each software contract you want to terminate when the current contract period ends.

You can also contact our customer service before the end of the contract period so that our customer service representative marks the requested contracts as terminated when the current contract period ends.

If you have marked the contract at the end of the current contract period at the ordering stage or in self-service, the contract will end automatically.

When ordering from the online store, the first contract period is always 12 months. You can also contact our customer service to request a quote for a shorter or longer contract period.

Yes.

Customer Support

Customer service is open on weekdays at. 7:00-15:00 (UTC +0)

Whoever. However, for some products, ordering is limited to either consumers, businesses, or a specific group (e.g., education, associations, government).

However, most of our products are intended for companies. The “Requirements” tab of the e-commerce product page shows the possible limitations of each product and the requirements related to the order.

Yes. At the ordering stage, you can select a billing contact when the receipt will be delivered to their email by default. If no billing contact has been selected, the receipt will be sent to the subscriber’s e-mail. You can also choose for yourself to whom the receipt will be delivered at the ordering stage.

You can also order a receipt from the self-service console.

By default, no. However, at the subscription stage (or later from self-service), you can mark the contract to continue automatically.

IMPORTANT: Please note that the continuation of the contract is conditional on the payment of the next period before the start of the new contract period.

• If your payment method is credit card (and there is enough funds), the amount will be charged from your credit card automatically.
• If your payment method is online banking, you will receive an email asking you to pay S-credits to your account to confirm your account has sufficient funds to make payments for future contract periods.
• If the payment method is an invoice, you will receive an invoice in your e-mail about 2 months before the start of the next contract period, by which you can extend the contract period.